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At Maxim, we’re committed to providing you with a seamless experience. If you encounter any issues while using our platform, we’re here to help. This guide will walk you through the process of reporting a bug or raising an incident.

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How to Report an Issue

Reporting an issue on Maxim is a straightforward process. Follow these steps to ensure your concern reaches our support team:
1

Navigate to settings

Go to the Settings page by clicking on the settings button at the bottom of your sidebar.Screenshot of Maxim sidebar with settings highlighted
2

Locate the 'Report a bug' tab

Find the Report a bug tab at the bottom of the settings menu and click on it.Screenshot of settings menu with 'Report a bug' tab highlighted
3

Fill out the report form

Complete the form with the following details:

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Title

Provide a concise title that summarizes the issue you’re experiencing.

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Description (optional)

While optional, we recommend including:
  • Steps to reproduce the issue
  • Expected behavior
  • Actual behavior
  • Any error messages

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Priority level

Select the appropriate priority level for your issue:Screenshot of the Report a bug form
4

Submit your report

Click the ‘Submit’ button to send your report to our support team.

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What Happens Next?

After submitting your report, our dedicated support team will review the information provided and prioritize your issue based on its severity. Rest assured, we take every report seriously and are committed to resolving your concerns as quickly as possible.
You’ll receive updates on the progress of your reported issue through your registered email address or dedicated slack channel. If we need additional information, we’ll reach out to you promptly.
We value your trust in Maxim and are committed to providing you with the best possible support. Your feedback helps us improve and enhance our platform, ensuring a better experience for all our users. Thank you for helping us make Maxim better! For any other queries, you may also reach out to us at contact@getmaxim.ai or the dedicated slack channel.